Return & Refund Policy

Return & Refund Policy

Return & Refund Policy
Effective Date: August 2026

At PREMIUM WESTERN SADDLES, customer satisfaction is our priority. We want you to be happy with your purchase. If you need to return an item, please review our return conditions below.

Returns

We offer a 14-day return period from the date you receive your order.

To be eligible for a return:

• The item must be unused and in its original condition.
• The product must be returned in its original packaging.
• The saddle must not have been ridden, altered, damaged, or modified after delivery.
• The product must be in a resalable condition.
• Proof of purchase and order details must be provided.

To request a return, please contact us at:

Email: tanzimit813@gmail.com

Please include:

• Order number
• Product name
• Reason for return
• Photos of the product (if applicable)

Do not send any product back before receiving return approval from our team.

Return Shipping

Customers are responsible for return shipping costs unless the product is faulty, damaged, or incorrectly supplied.

We recommend using a tracked shipping service because PREMIUM WESTERN SADDLES is not responsible for items lost or damaged during return transit.

Refunds

Once we receive your returned item, we will inspect the product.

If your return is approved:

• Your refund will be processed to your original payment method.
• Refund processing may take several business days depending on your payment provider.

Original shipping costs are non-refundable unless the item is faulty or incorrect.

Faulty or Damaged Items

If your product arrives damaged or has a manufacturing fault, please contact us within 14 days with:

• Order number
• Description of the issue
• Clear photos/videos showing the problem

We will review the issue and provide an appropriate solution, including replacement, repair, or refund where applicable.

Exchanges

If you require a different size or product exchange, please contact our support team. Exchanges are subject to product availability.

Contact

PREMIUM WESTERN SADDLES
Email: tanzimit813@gmail.com